We're saying goodbye to the current C&EN mobile app. Find answers to frequently asked questions below.
If you have a question that isn't listed here, email email@example.com, and we'll get back to you as soon as possible.
Q: Why is C&EN sunsetting its mobile app?
A: After careful consideration and feedback from our readers, C&EN has decided to sunset our current mobile app for iPhone, Android, and Kindle devices. We’re doing so to offer you a better mobile user experience: we plan to unveil a brand-new app toward the end of this year.
Q: When is this happening?
A: The app will be removed from iOs, Android, and Kindle app stores on July 31, 2019.
Q: Will there be a replacement mobile app?
A: Yes, but not at first. C&EN is working on a new app that we hope you’ll love. In fact, readers like you gave an early prototype of the new app their support during user testing earlier this year at the ACS national meeting in Orlando, Florida. If you'd like to join or learn more about our product research group, C&EN Reader Lab, contact Product Manager Jessica Morrison.
Q: Can I still read C&EN articles on my mobile device?
A: Yes, C&EN has a fully responsive mobile website. Head to cen.acs.org on your mobile device to access our daily news updates, weekly issues, videos, podcasts, and more.
Q: What happens to the C&EN issues that I have downloaded or purchased on the app?
A: Issues you downloaded or purchased from the app will be available to you as long as the app remains on your device. We recommend that you take the time between now and July 31 to review whether you have the issues you want to remain on your device downloaded to My Library. After July 31, no new issues will be available for download or purchase on the current C&EN mobile app. Contact firstname.lastname@example.org if you have questions about previously downloaded or purchased content.
Q: Can I log in and download issues after July 31?
A: No. After July 31, you will no longer be able to log in to the app to download content, but all issues you downloaded before July 31 will remain in My Library until you remove the app from your device.
Q: Where can I access C&ENjobs postings?
A: Browse top jobs from chemistry employers on the C&ENjobs website, chemistryjobs.acs.org.
Q: Where can I access C&EN’s Safety Zone blog?
A: Read C&EN’s Safety Zone blog online at cenblog.org/the-safety-zone.
Q: Where can I watch C&EN videos?
A: Access all C&EN videos by visiting cen.acs.org/media/videos.html.
Q: Will my ACS Mobile app be affected?
A: No, this change affects only the C&EN mobile app.
Q: How can I contact support?
A: Send your questions and comments to email@example.com, and we’ll follow up with an answer as soon as possible.